Returns Process

  • How do I return an order?

    You can return your products in 3 easy ways.

    I. Request a return online

    1. Go to Order History in My Account, select the products you want to return and place a return request. Please fill the return slip included in your delivery or order confirmation email.
    2. Wrap and seal your products in their original packaging.
    3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
    4. We’ll check your returns and credit your refund to your card, bank account or PayPal account within 4-15 days. If you’ve paid by cash, you’ll receive a refund to My Credit in your account. Guest users who have paid by cash will receive a Return Voucher.

    II. Return to Store

    1. Wrap your products in their original shipping packaging and bring them along with your invoice to any Centrepoint store in the UAE. You can also return Splash products to a Splash store, Babyshop products to a Babyshop store, Lifestyle products to a Lifestyle store and Shoe Mart products to a Shoe Mart store. Please note, Iconic products can only be returned to an Iconic store.
    2. Hand over your return - an authorised staff member will take your package.
    3. After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund, a Credit Note that you can spend in-store or online, or a refund to My Credit in your account. If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note. If you've used PayPal, you can ask for a PayPal refund or a Credit Note.

    III. Call for a pick-up

    1. Wrap and seal your products in their original packaging.
    2. Call us on 800-MYCP (800-6927) to schedule a pick-up time and location.
    3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
    4. We’ll check your returns and credit your refund to your card, bank account or PayPal account within 4-15 days. If you’ve paid by cash, you can opt for a transfer to your bank account or a refund to My Credit in your account. If you’re a guest user, you will receive a Return Voucher.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • Can I return my CentrepointStores.com purchases to a Landmark store?

    Yes, you can now drop off your Splash, Babyshop, Lifestyle, Shoe Mart or Centrepoint returns at any Centrepoint store across the UAE.

    Here’s what you need to do:

    1. Visit your nearest store: Wrap your items in their original shipping packaging and bring it along with your invoice to any Centrepoint store in the UAE.
    2. Hand over your return: An authorized staff member will take your package.
    3. Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund or a Credit Note that you can spend in-store or online. If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note.

    Please note, you can only return your Iconic purchases to an Iconic store. And don't forget to check the returns policy first to see which products we don't take back.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • Can I return my online purchases to a Landmark store?

    Yes, you can now drop off your Splash, Babyshop, Lifestyle, Shoe Mart Shoexpress, or Centrepoint returns at any Centrepoint store across the UAE.

    Here’s what you need to do:

    1. Visit your nearest store: Wrap your items in their original shipping packaging and bring it along with your invoice to any Centrepoint store in the UAE.
    2. Hand over your return: An authorized staff member will take your package.
    3. After we check your returns, we'll process your refund:
      1. If you’ve paid by cash, you can ask for a cash refund, a Credit Note or a refund to My Credit in your account. Splash, Lifestyle, Shoemart and Babyshop Credit Notes can be redeemed for purchases of each corresponding brand, either online or in-store. You will not be able to redeem Shoexpress Credit Notes in Centrepoint stores, however - you will need to do so online or in a Shoexpress store.
      2. If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note.
      3. If you've used PayPal, you can ask for a PayPal refund or a Credit Note.

    Don't forget to check the returns policy first to see which products we don't take back.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • To which store can I return my Shoexpress purchases from CentrepointStores.com?

    You can return your Shoexpress purchases from CentrepointStores.com to any Centrepoint store. We're sorry, but you won't be able to return them to a Shoexpress store.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • Can I book a return online?

    Yes, you can make your return online in a few easy steps:

    1. Go to the Order History page in your My Account section.
    2. Click on the order from which you want to return products.
    3. Select the specific products you want to return.
    4. Click ‘Return selected items’.

    After you’ve raised a return request, our courier partner will get in touch with you to schedule a pick-up time. Wrap and seal your products in their original packaging and hand them over.

    Please do check our returns policy first to know which products you can return.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • Are there products I cannot return by raising an online return request?

    You will not be able to return any Babyshop product you've ordered using scheduled delivery. This usually includes any product that requires assembly.

    Please check our returns policy for a full list of products you can't return.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • When will you pick up the products I want to return?

    When you call us to request a return, we'll arrange a convenient time and day for our delivery partner to pick up your items.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • Will you still accept a return if I've discarded the packaging?

    Yes. When scheduling a return by calling us on 800-MYCP (800-6927), please wrap the returned products before handing them over to our courier partner.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • How do I get a refund if I paid for my order by Credit or Debit Card?

    If you've paid for your order by Credit or Debit Card, your refund will be credited to your card or bank account. Here's how long it will take:

    1. 2-3 business days to receive your returned items.
    2. 2 business days to perform a quality check and issue the refund.

    Your bank or card issuer may take an additional 2-15 business days to process the transaction.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • How do I get a refund if I paid for my order by PayPal?

    Your refund will be credited to your PayPal account. Here's how long it will take:

    1. 2-3 business days to receive your returned items.
    2. 2 business days to perform a quality check and issue the refund.

    It may take an additional 4-15 business days for the transaction to be processed and your money to reflect in your PayPal account.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • How do I get a refund if I paid for my order by cash?

    Here’s how it works:

    Return to store – If you pay by cash and then return a product to one of our stores, we'll give you a cash refund. You can also opt for a Credit Note that you can spend online or in-store, or a refund to My Credit in your account.

    Call for a pickup – You can ask Customer Support to transfer your refund to your bank account, or opt for refund to My Credit in your account. Guest users can opt for a Return Voucher.

    Online return – We’re sorry, we won’t be able to offer you a cash refund or a bank transfer. You'll receive a refund to My Credit in your account, while guest users will get a Return Voucher.

    Credit Notes and Return Vouchers are single-use vouchers valid for 6 months from the date of issue. Splash, Lifestyle, Shoemart and Babyshop Credit Notes and vouchers can be redeemed for purchases of each corresponding brand, either online or in-store. You will not be able to redeem Shoexpress Credit Notes and vouchers in Centrepoint stores, however - you will need to do so online or in a Shoexpress store.

    My Credit refunds go to the My Credit section in your account and can be used to shop any of our online brands.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • I just returned my order. When will I receive my refund?

    Here's how long it will take:

    1. 2-3 business days to receive your returns.
    2. 2 business days to perform a quality check and issue the refund.

    If you've paid by cash, you have two choices:

    1. You can opt for an instant refund to My Credit in your account (if you're a registered user) or a Return Voucher (if you're a guest user). Return Vouchers are usually emailed to you within 48 hours of the quality check.
    2. You can call our Customer Service team and request a bank transfer. You’ll need to fill in your bank details on the form emailed to you. It will then take us an additional 7 days to transfer the amount to your bank account.

    You can call our Customer Service team and request a bank transfer. You’ll need to fill in your bank details on the form emailed to you. It will then take us an additional 7 days to transfer the amount to your bank account.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.
  • I just cancelled an order. When will I get my refund?

    Here’s how your refund works:

    1. If you've paid for your order by Credit Card, Debit Card or PayPal your refund will be credited to your card, bank account or PayPal account. Your bank or card issuer may take an additional 4-15 business days to process the transaction.
    2. If you’ve paid using a Return Voucher or Shukrans, you'll receive a refund to My Credit in your account, or a Return Voucher if you're a guest user.
    3. As you know, if you’ve selected Cash on Delivery, there will be no refund as you’ve not yet paid for your order.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.

Most popular questions