Yes, you can now drop off your Splash, Babyshop, Lifestyle, Shoe Mart Shoexpress, or Centrepoint returns at any Centrepoint store across the UAE. For ease of return and refunds, you must need to ensure the product codes are intact.

Here’s what you need to do:

  1. Visit your nearest store: Wrap your items in their original shipping packaging and bring it along with your invoice to any Centrepoint store in the UAE.
  2. Hand over your return: An authorized staff member will take your package.
  3. After we check your returns, we'll process your refund:

           - If you’ve paid by cash, you can ask for a cash refund, a Credit Note or a refund to My Credit in your account. Splash, Lifestyle, Shoemart and Babyshop Credit Notes can be redeemed for purchases of each corresponding brand, either online or in-store. You will not be able to redeem Shoexpress Credit Notes in Centrepoint stores, however - you will need to do so online or in a Shoexpress store.

           - If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note.

           - If you've used PayPal or Tabby, you can ask for a PayPal or Tabby refund or a Credit Note.

Don't forget to check the returns policy first to see which products we don't take back.