Here's how long it will take:

  1. 2-3 business days to receive your returns.
  2. 2 business days to perform a quality check and issue the refund.

If you've paid by cash, you have two choices:

  1. You can opt for an instant refund to Shukran Pay wallet in your account (if you're a registered user) or a Return Voucher (if you're a guest user). Shukran Voucher are usually emailed to you within 48 hours of the quality check.
  2. You can call our Customer Service team and request a bank transfer. You’ll need to fill in your bank details on the form emailed to you. It will then take us an additional 7 days to transfer the amount to your bank account.

If you've paid for your order by Shukrans, you'll receive a refund to Shukran Pay wallet in your account.