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Centrepoint UAE
Tracking and Delivery
9
When will I receive my order?
What is Same Day Delivery?
Can I change my delivery address after I've placed my order?
Can I book a preferred delivery time?
Do you deliver to multiple addresses?
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Click & Collect
17
How does Click & Collect work?
Do I get any additional benefit by placing a Click & Collect order?
How do I place an order for Click & Collect?
How much does it cost and when will I be able to collect?
Which store will my order go to?
View all 17
Shipping
13
What if I am not at home when my order arrives?
Are there areas you don't deliver to?
Does delivery take longer to some areas?
Where is Same Day Delivery available?
What is ShukranExpress?
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Returns Policy
29
What is your policy on returns?
Can I return part of a promotional purchase, where the discount was calculated on the total cost of my purchase?
What if I want to return a product that was part of a Buy 1 Get 1 Free offer or a Bundle promo?
What if I want to return part of an order that came with a voucher?
My original order was AED 200 or more, so I qualified for free shipping. Do I still get free shipping if I return all or part of my order?
View all 29
Returns Process
14
How do I return an order?
Can I return my CentrepointStores.com purchases to a Landmark store?
Can I return my online purchases including ‘sourced from’ products to a Landmark store?
To which store can I return my Shoexpress purchases from CentrepointStores.com?
Can I book a return online?
View all 14
My Account
11
How do I create an account?
Can I change my email address?
How do I change my password?
How do I change my payment details?
How do I change my billing address?
View all 11
Orders
10
How do I order products from CentrepointStores.com?
How do I order products online?
Can I place an order over the phone?
Can I place an order without opening an online account?
Can I place an order for a product that's out of stock?
View all 10
Payments
28
How can I pay for my order?
Can I place an order online without a Credit or Debit Card?
Can you transfer the amount in My Credit balance to my bank account?
Are your prices inclusive of Value Added Tax (VAT)?
What is the instalment programme?
View all 28
Gift Card
11
Gift Card Terms & Conditions
Where can I redeem my Gift Card?
How long is my Gift Card valid?
Can I exchange my Gift Card for cash?
Can I redeem the part value of the Gift Card?
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In-Store
14
Where's my nearest Centrepoint store?
What time are your stores open until?
How can I pay for my order?
How do I apply for a job at Centrepoint?
What if I have other questions?
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Shukrans
28
What is Shukran?
How do I join Shukran?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?
I’ve signed up for Shukran online but haven’t received a Shukran card. Who should I contact?
Do I get a Shukran membership number after signing up online?
View all 28
Buy Now
9
What is Buy Now?
Why should I use Buy Now?
How safe is Buy Now?
What kinds of payment methods does Buy Now support?
What products can I buy with Buy Now?
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Sourced From Items
11
I see that some products have a ‘sourced from’ tag, what does that mean?
I need more information about ‘sourced from’ products, who can I reach out to?
Can I choose the Click & Collect option for ‘sourced from’ products?
Can I earn/redeem Shukran points on ‘sourced from’ products?
Can I buy ‘sourced from’ products using ‘Shukran Pay?
View all 11
Other Information
18
FAB Bank Offer Terms & Conditions
ENBD Promotion Terms & Conditions
Visa FIFA Offer
Who is responsible for the warranty of the products purchased through your website including ‘sourced from’ products?
ENBD x CP Offer T&C
View all 18
Most popular questions
When will I receive my order?
How does Click & Collect work?
What is your policy on returns?
How do I get a refund if I paid for my order by Credit or Debit Card?
How do I get a refund if I paid for my order by cash?
How do I cancel my order?
How can I pay for my order?
How do I redeem my Centrepoint Gift Voucher?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?