Other Information

  • Casio Offer T&C
    • Shop this Super Sale and get a chance to win a free Casio watch.
    • To qualify, use code ‘CASIO’ at checkout.
    • Participants will automatically enter the draw on using this code.
    • The contest is valid for the period of Super Sale – May 25 to June 4, 2023.
    • Winners will be selected randomly from all the qualified users.
    • Winners will be directly informed by the last week of June.

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  • Great Online Sale Terms & Conditions

     

    • Shop during the Great Online Sale and get a chance to win a free Huawei device.
    • To qualify, use code ‘GOS’ at checkout.
    • Participants will automatically enter the draw on using this code.
    • The contest is valid for the period of the Great Online Sale – April 14 to 16, 2023.
    • Winners will be selected randomly from all the qualified users.
    • Winners will be directly informed by the last week of April.
    • Winners who are unreachable by May 5, will be disqualified.

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  • Mashreq Bank Offer T&Cs
    1. Get AED 50 off on full-price products only; on a minimum spend of AED 300.
    2. Duration: March 15 to April 30, 2023.
    3. Maximum discount of AED 50.
    4. This offer is exclusive to Mashreq credit and debit card holders only.
    5. To avail of this offer, customers should use Mashreq credit and debit cards only at the time of paying the bill.
    6. This offer is valid only online at Centrepointstores.com website and mobile apps.
    7. This offer cannot be clubbed with any other sale/promotion/offer.
    8. Exchange and refund shall be as per Centrepoint exchange and return policy.
    9. Shukran points are awarded as per policy.

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  • Who is responsible for the warranty of the products purchased through your website/mobile app including partner sourced products?

    We are happy to help, please get in touch with us via our Contact Us page.

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  • I have a few questions about the Iconic products I’ve bought on CentrepointStores.com. Who should I reach out to?

    You can speak to our Customer Support team on 800-MYCP (800-6927)‎ between 7:00 AM and 12:00 PM, 7 days a week.

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  • Can I still use My Credit to shop any brand?

    Yes. You can redeem your My Credit balance on products from Home Centre, Centrepoint, Max, Splash, Babyshop, Lifestyle, Shoemart, Home Box or Shoexpress.

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  • Can I place multi-basket orders after March 13th?

    It depends on the brand. You can add Centrepoint, Babyshop, Splash, Lifestyle and Shoemart products to your basket. However, you will not be able to add Home Centre, Max or Home Box products to the basket. If you wish to shop these brands, please visit their sites or apps.


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  • Do I need a separate sign-in username and password for each brand site?

    No. Your username, password and account stay the same for all Landmark online brands - Home Centre, Centrepoint, Max, Splash, Babyshop, Lifestyle, Shoemart and Home Box.

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  • Will I have to pay separate shipping charges for each brand?

    Yes, your shipping charges will change depending on the brand site you’re shopping from. For exact charges, check our shipping page.

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  • What are security tags and why do I have to remove them?

    If you have bought clothing from us, you may notice a soft tag on one of the inner seams. This is the security tag. You'll find it sewn on next to the garment care or washing instructions label.

    You must remove this security tag to prevent it from being reactivated. Take care not to cut too close to the seam and damage the garment.

    Do remember that once you remove the tag, you will not be able to return or exchange the product. Of course, if the item is defective, we'll gladly take it back even without the security tag.

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  • Are the prices on your website different from the prices in-store?

    Our online prices are usually the same as our in-store prices. However, we do occasionally run exclusive online or in-store promotions that may result in price differences.

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  • Where can I get information about the Landmark Group?

    You can find out more about the Landmark Group by visiting our corporate website.

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  • Do offers and promotions appear on your website?

    Yes, we regularly run offers and promotions on CentrepointStores.com. Keep checking the site for new offers, or simply sign up for our newsletter and get information about the latest deals delivered to your inbox.

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  • How do I locate the store nearest to me?

    Our store locator will help you find the nearest Centrepoint store.

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