Other Information

  • Holiday Reward Campaign T&C

    Win AED 1,000 Cashback Daily:

    1. To participate, customers must make a qualifying purchase during the campaign period and apply the promo code WIN_HOLIDAY at checkout.
    2. 1 winner will be selected and rewarded cashback of 1,000, and winners will be notified within 28 days of the campaign closure.
    3. The campaign is valid only for customers residing in participating GCC countries and making purchases through Centrepoint’s official website or mobile application.
    4. The campaign runs from May 8 – June 5, both dates inclusive (Campaign Period).
    5. The winner will be selected through a random computerised draw conducted under the supervision of Centrepoint after the campaign period ends.
    6. Centrepoint reserves the right, at its sole discretion, to extend, shorten, suspend, modify, or cancel the campaign at any time without prior notice and without liability, subject to applicable laws.
    7. Participation is open only to customers who have a valid and active Shukran account at the time of participation and prize fulfilment.
    8. Application of the promo code at checkout is mandatory for participation in the campaign. Orders placed without the promo code will not be eligible.
    9. Cashback awarded under this campaign is non-transferable, non-refundable, and cannot be exchanged for cash or any other alternative.
    10. Centrepoint reserves the right to verify customer eligibility, validate transactions, and request supporting documentation where necessary before confirming prize entitlement.
    11. Centrepoint reserves the right to disqualify any participant suspected of fraud, abuse, manipulation, tampering, misuse of the promo code, or violation of these terms & conditions.
    12. Entries generated through bulk registrations, multiple accounts, automated systems, bots, or any other unfair or unauthorised means shall be deemed invalid and may be cancelled without notice.
    13. Centrepoint shall not be liable for any technical errors, system failures, network disruptions, delays, lost, incomplete, misdirected, or corrupted entries that may affect participation in the campaign.
    14. Centrepoint shall not be responsible for any indirect, incidental, or consequential loss, damage, or expense arising from participation in the campaign or acceptance of the prize.
    15. By accepting the prize, the winner agrees that Centrepoint may use the winner’s name, initials, city of residence, and/or image for promotional, marketing, or publicity purposes without additional compensation, unless prohibited by applicable law.
    16. Participation in this campaign constitutes full and unconditional acceptance of these terms & conditions and Centrepoint’s validation, verification, and decision-making processes, which shall be final and binding.

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  • FIFA Campaign T&C

    Stand a chance to win AED 500 worth of FIFA merch:

    - To participate, customers must make a qualifying purchase during the campaign period and apply the promo code WIN_FIFA at checkout.
    - 5 winners will be selected, each receiving FIFA merchandise worth AED 500 on min. orders of AED 1,000. Winners will be notified within 28 days of the campaign closure.
    - The campaign will run from May 6 – June 13, 2026 (both dates inclusive).
    - The winner will be selected through a random computerised draw conducted under the supervision of Centrepoint after the campaign period ends.
    - Centrepoint reserves the right, at its sole discretion, to extend, shorten, suspend, modify, or cancel the campaign at any time without prior notice and without liability, subject to applicable laws.
    - Application of the promo code at checkout is mandatory for participation in the campaign. Orders placed without the promo code will not be eligible.
    - Centrepoint reserves the right to verify customer eligibility, validate transactions, and request supporting documentation where necessary before confirming prize entitlement.
    - Centrepoint reserves the right to disqualify any participant suspected of fraud, abuse, manipulation, tampering, misuse of the promo code, or violation of these terms & conditions.
    - Entries generated through bulk registrations, multiple accounts, automated systems, bots, or any other unfair or unauthorised means shall be deemed invalid and may be cancelled without notice.
    - Centrepoint shall not be liable for any technical errors, system failures, network disruptions, delays, lost, incomplete, misdirected, or corrupted entries that may affect participation in the campaign.
    - Centrepoint shall not be responsible for any indirect, incidental, or consequential loss, damage, or expense arising from participation in the campaign or acceptance of the prize.
    - By accepting the prize, the winner agrees that Centrepoint may use the winner’s name, initials, city of residence, and/or image for promotional, marketing, or publicity purposes without additional compensation, unless prohibited by applicable law.
    - Participation in this campaign constitutes full and unconditional acceptance of these terms & conditions and Centrepoint’s validation, verification, and decision-making processes, which shall be final and binding.

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  • Who is responsible for the warranty of the products purchased through your website/mobile app including partner sourced products?

    We are happy to help, please get in touch with us via our Contact Us page.

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  • Can I still use My Credit to shop any brand?

    Yes. You can redeem your My Credit balance on products from Home Centre, Centrepoint, Max, Splash, Babyshop, Lifestyle, Shoemart, Home Box or Shoexpress.

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  • Do I need a separate sign-in username and password for each brand site?

    No. Your username, password and account stay the same for all Landmark online brands - Home Centre, Centrepoint, Max, Splash, Babyshop, Lifestyle, Shoemart and Home Box.

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  • Will I have to pay separate shipping charges for each brand?

    Yes, your shipping charges will change depending on the brand site you’re shopping from. For exact charges, check our shipping page.

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  • What are security tags and why do I have to remove them?

    If you have bought clothing from us, you may notice a soft tag on one of the inner seams. This is the security tag. You'll find it sewn on next to the garment care or washing instructions label.

    You must remove this security tag to prevent it from being reactivated. Take care not to cut too close to the seam and damage the garment.

    Do remember that once you remove the tag, you will not be able to return or exchange the product. Of course, if the item is defective, we'll gladly take it back even without the security tag.

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  • Are the prices on your website different from the prices in-store?

    Our online prices are usually the same as our in-store prices. However, we do occasionally run exclusive online or in-store promotions that may result in price differences.

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  • Where can I get information about the Landmark Group?

    You can find out more about the Landmark Group by visiting our corporate website.

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  • Do offers and promotions appear on your website?

    Yes, we regularly run offers and promotions on CentrepointStores.com. Keep checking the site for new offers, or simply sign up for our newsletter and get information about the latest deals delivered to your inbox.

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  • How do I locate the store nearest to me?

    Our store locator will help you find the nearest Centrepoint store.

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