Shipping

  • What if I am not at home when my order arrives?

    If you are not at home, our delivery partner will call you to schedule a day and time that is convenient for you.

    If you miss this delivery, they will make two more attempts.

    If you’re still unavailable to receive your order after the third attempt, it’ll be returned to us. Call us on 800-MYCP (800-6927) within two working days of the third attempt and we’ll schedule another delivery date and time that suits you better.

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  • Are there areas you don't deliver to?

    We're sorry, we don't deliver to free zones.

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  • Does delivery take longer to some areas?

    Delivery may take a few extra days to these areas:

    Dubai:
    Hatta
    Hatta Dam

    Abu Dhabi:
    Abu Al Abyad
    Beda Zayed
    Dalma
    Ghayati
    Habshan
    Khalifa City B
    Liwa Oasis
    Madinat Zayed
    Marawah
    Ruwais
    Sila
    Tarif
    Abu Dhabi - Al Ain Road
    Al Aryam Island
    Al Bahya
    Al Falah Area
    Al Khazna
    Al Mafraq Area (IAT/Mafraq Hosp only)
    Al Rahba
    Al Reef Villas/Arabian Village
    Al Shahama
    Al Shawamekh
    Al Sowwah Island
    Al Taweelah (EMAL only)
    Al Wathba
    Bahrani Island
    Baniyas
    Das Island
    Dubai - Abu Dhabi Road
    Ghantoot
    ICAD 3
    Khalifa Port
    Lulu Island
    Mafraq Industrial Area
    Marawi
    Mirfa
    Near Zayed Military City
    Shamkha
    Shuweihan

    Sharjah:
    Khor Fakkan
    Dibba Al-Hisn
    Kalba

    Ajman:
    Al Manama

    Ras al Khaimah:
    Al Gail
    Al Ghub
    Idhn

    Fujairah:
    Dibba
    Dadna
    Masafi
    Al Halah
    Sharm
    Murbah
    Adgat
    Aqah
    Karsha

    Umm Al Quwain:
    Diad

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  • Where is Same Day Delivery available?

    Same Day Delivery is available to select locations in Dubai.

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  • What is ShukranExpress?

    ShukranExpress is our new feature through which some selected products are available for express shipping, made available for home delivery on a priority basis. 

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  • How can I identify products which are available under ShukranExpress?

    Products available under ShukranExpress will have the below logo

    shukranfast

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  • Do I need to be a member of the Shukran Loyalty Program to order products eligible for ShukranExpress?

    No, ShukranExpress is currently available for all users, irrespective of whether they are a part of the Shukran Loyalty Program or not. 

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  • Why can I not see the ShukranExpress logo on the website and app?

    The ShukranExpress program is launched only in limited areas for now. Please ensure you have selected the correct delivery location on the Home Page or Listing Page. If products are available for faster delivery in your selected city and area, they will have a ShukranExpress badge next to them.

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  • Is ShukranExpress also available for Click and Collect?

    No, ShukranExpress is currently not available for Click and Collect.

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  • I want to order multiple products, where some products have the ShukranExpress logo and some do not. How will my deliveries be scheduled?

    Your order will be delivered in multiple shipments. Products under ShukranExpress will be delivered the same day or next day, and the rest of your products will be delivered according to our standard shipping timelines. 

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  • Will I be charged extra for ShukranExpress deliveries?

    No. ShukranExpress is launched as a free service for our customers.

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  • The ShukranExpress products show the estimated delivery date as the next day. Why are they not available for same-day delivery?

    Our courier partners need some time to deliver orders and they prioritize orders placed earlier in the day. If you order products late in the day (for example, evening), you may not be eligible for same-day delivery. If you wish to receive the products on the same day, we suggest ordering products at the beginning of the day. 

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  • Who do I contact if my shipment is delayed?

    We are happy to help, please get in touch with us via our Contact Us page.

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