You can return your products in 3 easy ways.
I. Request a return online
- Go to Order History in My Account, select the products you want to return and place a return request.
For Click & Collect orders, registered customers should select the pickup location from their saved addresses, however if you are a guest customer, reach out to the call centre to place your return request and pickup address form. - Wrap and seal your products in their original packaging.
- Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
- We’ll check your returns and credit your refund to your card, bank account, PayPal or Tabby account within 4-15 days. If you’ve paid by cash, you’ll receive a refund to My Credit in your account. Guest users who have paid by cash will receive a Return Voucher.
II. Return to Store
- Wrap your products in their original shipping packaging and bring them along with your invoice to any Centrepoint store in the UAE. You can also return Splash products to a Splash store, Babyshop products to a Babyshop store, Lifestyle products to a Lifestyle store and Shoe Mart products to a Shoe Mart store. Please note, Iconic products can only be returned to an Iconic store.
- Hand over your return - an authorised staff member will take your package.
- After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund, a Credit Note that you can spend in-store or online, or a refund to My Credit in your account. If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note. If you've used PayPal or Tabby, you can ask for a PayPal or Tabby refund or a Credit Note.
III. Call for a pick-up
- Wrap and seal your products in their original packaging.
- Call us on 800-MYCP (800-6927) to schedule a pick-up time and location.
- Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.