There are some products that we don't take back. Check our Returns Policy for more details.

You can return your products in three easy ways.

I. Request a return online

  1. Go to Order History in My Account, select the products you want to return and place a return request. Please fill the return slip included in your delivery or order confirmation email.
  2. Wrap and seal your products in their original packaging or call us at 800-MYCP (800-6927) if you no longer have it or need any kind of help.
  3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
  4. We’ll check your returns and credit your refund to your card, bank account or PayPal account within 4-15 days.

II. Return to Store

  1. Wrap your products in their original shipping packaging and bring them along with your invoice to any Centrepoint store in the UAE. You can also return Splash products to a Splash store, Babyshop products to a Babyshop store, Lifestyle products to a Lifestyle store and Shoe Mart products to a Shoe Mart store. Shoexpress products can only be returned to a Centrepoint store.
  2. Hand over your return - an authorised staff member will take your package.
  3. After we check your returns, we'll process your refund:
    1. If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note.
    2. If you've used PayPal, you can ask for a PayPal refund or a Credit Note.

If you've used PayPal, you can ask for a PayPal refund or a Credit Note. Please note, Splash, Lifestyle, Shoemart and Babyshop Credit Notes can be redeemed for purchases of each corresponding brand, either online or in-store. You will not be able to redeem Shoexpress Credit Notes in Centrepoint stores, however - you will need to do so online or in a Shoexpress store.

III. Call for a pick-up

  1. Wrap and seal your products in their original packaging or call us at 800-MYCP (800-6927) if you no longer have it or need any kind of help.
  2. Call us on 800-MYCP (800-6927) to schedule a pick-up time and location.
  3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
  4. We’ll check your returns and credit your refund to your card, bank account or PayPal account within 4-15 days.