Returns Policy

  • I paid for an order using a Credit Voucher and a Credit or Debit Card, but I want to return a part of my order. How is my refund processed?

    If you want to return a part of your order, we will issue a new Credit Voucher, or a refund to your Shukran Pay wallet. The rest of the amount will be refunded to your Credit or Debit Card. 
    This could work in the below manner: 
    Imagine an order with three products worth AED 20 each, having a total value of AED 60. The order was paid for with a Credit Voucher or Shukrans worth AED 30 as well a Credit or Debit Card. If you return two products, your refund of AED 40 will be split between a Credit Voucher or Shukran Pay, worth AED 20 (refund of AED 10 for each product) and a Credit or Debit Card refund worth AED 20 (refund of AED 10 for each product).

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