Your Cash on Delivery charge will only be refunded if you return your entire order.
Here’s how it works:
Return to store – If you paid by cash and then returned a product to the store, you can get a cash refund. You can also opt for a Credit Voucher or get a refund to your Shukran Pay wallet.
Call for a pickup – You can ask Customer Support to transfer your refund to your bank account or opt for a refund to your Shukran Pay wallet. Guest users can opt for a Credit Voucher.
Online return – We’re sorry, we won’t be able to offer you a cash refund or a bank transfer. You'll receive a refund to your Shukran Pay wallet, while guest users and users who have not activated Shukran Pay will get a Credit Voucher.
Credit Vouchers are valid for 12 months from the date of issue and can be used online and in-store.
Refunds to Shukran Pay wallet can be checked in the Shukran Pay section under My Account and can be used to shop any of our brands online or in-store.