When you return a product to one of our stores, you can choose to receive your refund as a Credit Note. This Credit Note can be used to shop online or in-store.

For Splash, Lifestyle, Babyshop or Shoemart, you can opt to spend your Credit Note on our site, in a Centrepoint store or on their respective sites and stores.

Shoexpress Credit Notes can only be used to shop on Centrepointstores.com or in a Shoexpress store. Don’t forget, you will only be able to return your Shoexpress online products to a Centrepoint store.

If you pay using Cash on Delivery or SADAD and then return your product either by initiating a request online or by arranging a pick-up, you'll receive your refund to My Credit in your account or in the form of a Return Voucher (if you're a guest user).

Both Credit Notes and Return Vouchers are valid for 6 months from the date of issue and must be spent in a single transaction.